FAQ

  • Q: Do all King Chi branches have the same opening hours?

    • A: Due to various locations and customers’ needs, all King Chi branches do not have the same opening hours. Please refer to ‘shop locations’ for information on the branch that best serves your needs.

      (Visit Shop locations for information)

  • Q: When I pre-order foreign currency exchange, at which rate will the transaction be made?

    • A: For both foreign currency exchange and telegraphic transfer, the rate will be fixed at when the customer confirms a deal. Any subsequent movement to the market rate will have no impact to the transaction.

  • Q: How to pay and collect money orders?

    • A:

      1. Customers can both pay and collect money orders at any of our branches.

  • Q: Do I have to complete the transaction on the same day after confirming a deal through online booking?

    • A: Once King Chi has issued a reference number, customers are obliged to complete the transaction on the scheduled collection day. Please reference the closing time for the choice of your designated branch. King Chi reserves the rights to suspend service to customers who have failed to complete the transaction in time across its various ordering platform without prior notice, and is also entitled to be reimbursed in any monetary loss.

  • Q: How do I become a King Chi member?

    • A:

      Unlimited company (Sole proprietorship company / Partnership company)

      1. Business registration
      2. The proprietor or all partners must provide Hong Kong permanent resident identity cards. (Note: Foreign nationals must provide a copy of their passport)
      3. The proprietor or all partners must provide proof of address for the past 3 months.
      4. The authorized person must provide a Hong Kong permanent resident identity card and proof of address for the past 3 months.

      Limited company

      1. Copy of business registration certificate and registration certificate.
      2. Shareholders holding more than 25% of the shares must provide a Hong Kong permanent resident ID card and proof of address for the past 3 months.
        (Note: Foreign nationals must provide a copy of their passport.)
      3. All directors must provide Hong Kong permanent resident identity cards and proof of residential address for the past 3 months. (Note: Foreign nationals must provide a copy of their passport.)
      4. Minutes of the meeting of the company's board of directors on the decision to open an account.
      5. Minutes of the meeting of the board of directors of the company to resolve the names of the staff members who represent the company in handling foreign currency exchange and remittance business.
      6. The authorized person must provide a Hong Kong permanent resident identity card and proof of address for the past 3 months.
      7. If the shareholders or directors are limited companies, they must follow the above (5-8 points) and provide relevant supporting documents for filing.
      8. If the shareholders or directors are overseas registered companies (eg: BVI), they must follow the above (5-8 points) and provide relevant supporting documents for archiving.